Cancellation and Refund Policy
You are requested to read through the following terms and conditions very carefully and understand it before booking any services with us. Latest terms and conditions are available on our website, so please refer to the same.
For any clarification regarding any terms and conditions, please write to us at [email protected]
Card payments and online banking payments are processed through an online payment gateway system. An online convenience charges are applied for payments processed through payment gateway. In case of cancellation, this fee is non-refundable. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
In case payment is not made as per the schedule mentioned above, Pack n Fly Travellers Club LLP holds the right to cancel your seat on trip and deduct applicable cancellation charges RS 5000/- (Rupees Five Thousand) as cancellation charges plus cost on actual, if any, would be charged. Any claim cannot be made for any loss occurring due to cancellation.
On payment of the balance amount in full you will receive your confirmation with final itinerary. This confirmation will be valid for your travel on the tour. Your Final documents will be issued, upon receiving your balance payment and the Registration Form. It may be noted that the aforesaid payment does not include the cost of porter age, tips, insurance, laundry, phone calls, food and beverages or anything not specified in the itinerary of the tour. Your final Pack n Fly Travellers Club confirmation entitles you to travel on the Tour.
Once duly signed Registration Form is received by us, should you wish to change your option from one Pack n Fly tour to another, we will do our best to meet your wishes. Any such change of Pack n Fly Travellers Club Tour would be construed as cancellation of the former Pack n Fly Travellers Club Tour and the aforesaid cancellation policy will apply.
Pack n Fly Travellers Club has a policy of applying for group visas. Due to any reason, whatsoever, if the visa is not granted by the respective Consular Office/ Embassy of the country or delayed in issuing the visa, in case of international pack n Fly Tour , Pack n Fly Travellers club would not be held responsible for such a failure of obtaining visa and further visa fees, cost of cancellation of air ticket, Insurance or any loss incurred, shall be deducted and only balance payment will be refunded.
Pack n Fly Travellers Club reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such situation we will organize the Tour on a different date and make your bookings for the same if alternate Tour date is acceptable to you. Incase the alternate tour date is not acceptable to you, we will refund the entire amount due and payable to you, however, you will not be entitled to claim any compensation Pack n Fly Travellers Club cannot take responsibility for any cost or any fees relating to the issuance and/ or cancellation of air tickets or other arrangements not done through Pack n Fly Travellers Club.
In case of cancellation of tour/travel services irrespective of any circumstances, we must be informed in writing. Cancellation charges would be effective from the date we receive the cancellation request in writing.
Applicable cancellation charges would be deducted from the undiscounted full cost of trip.
- Prior to 46 days from tour departure date or more: 0%
- 45 – 36 Days from tour departure date : 25%
- 35 – 26 Days from tour departure date: 50%
- 25 – 16 Days from tour departure date: 75%
- 00 – 15 Days from tour departure date: 100%
Change of name or date is not permitted under any circumstances. Any claim cannot be made for any loss occurred due to cancellation.
For any flight tickets booked by us additionally with the trip being cancelled, the cancellation policy of the airline will apply.
Refund of unused/ unutilized services in total (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.
The refund process may take 30 days due to banking procedures involved. If the refund is made to the credit card account or to the Bank account, the applicable bank charges if any would be debited from the refund amount.